Custom ors-service hosted on gms

[gen_rtfm]

Hi!

I was wondering if anybody has made a custom ors-service for gms?

Looking at the callback-services they are all executed (mostly) on ors... Figured it might be a nice thing to try to keep custom apis made for genesys available via gms, instead of a separate hosting?

If anybody has a composer skeleton for developing such a service I'd be thrilled if that could be shared [emoji6]

Thanks,

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[Kubig]

I've developed similiar scenario using Interaction Less routing by ORS

[gen_rtfm]

[quote author=Kubig link=topic=11912.msg53606#msg53606 date=1606233832]
I've developed similiar scenario using Interaction Less routing by ORS
[/quote]Nice!

Do you have any advice to share?

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[gen_rtfm]

[quote author=gen_rtfm link=topic=11912.msg53607#msg53607 date=1606234395]
[quote author=Kubig link=topic=11912.msg53606#msg53606 date=1606233832]
I've developed similiar scenario using Interaction Less routing by ORS
[/quote]Nice!

Do you have any advice to share?

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[/quote]Ok, so i managed to figure the "major parts" and have a custom service accessible via gms. Did you manage to pass parameters from the request to the workflow Kubig? I can't seem to figure out how that's done...

Thanks,

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[gen_rtfm]

Today's update:

I was able to get parameters passed by including them in the scxml project properties, then creating a dfm for my custom service based off the callback-dfm, and then pointing to that in ors config.

A few quirks to iron out and i'm not sure it's a good fit for me, seems like an awful lot of overhead for small apis.

But I'm glad I got it working to some extent

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[René]

Hi,

Any input parameter starting with underscore character is automatically passed to your workflow. You can get its then by using "_data.<your parameter name incl. underscore character>" expressions.

R.

[René]

Hi again,

Please check Technical Tutorial #116 on Genesys Care website for interaction-less processing details incl. sample.

R.

[gen_rtfm]

[quote author=René link=topic=11912.msg53611#msg53611 date=1606756426]
Hi again,

Please check Technical Tutorial #116 on Genesys Care website for interaction-less processing details incl. sample.

R.
[/quote]Thanks for the tip, I'll check it out!

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