Interaction Workspace Desktop log parsing

[AdriaanB]

Is there any log parser like Kazimir for Interaction Workspace Desktop?
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[gen_rtfm]

Hi, not that I know of.

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[AdriaanB]

Thanks gen_rtfm, I made may own parsing macro.

[nonny]

Can you share that macro please?

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[AdriaanB]

It is just a Textpad Macro:
Getting a general view of treated calls:
Find and Mark following lines with reg expressions on:

State:.*\[voice
\] ERROR
Voice strategy 'VoiceProtocolEventStrategy'.*Processing msg \[Name\]
Request Policy ArePossible begin: Interaction ID
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

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Paste in new file
Clean the lines with find/replace.
---

Another Macro, using the result of the preceding macro is getting the ACW timings:
Find and Mark following lines with reg expressions on:
State:LoggedOut
State:LoggedIn
State=PresentedIn
\[AgentEvent Begin\] EventAgentNotReady AgentID.*State:AfterCallWork
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

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