Automatic email translations

[Rutger]

We are currently doing realtime (20 seconds delay per direction), fully automated email translations via external tools (both inbound and outbound), but to get rid of as much as possible external tools, we want to have an email translation feature inside Genesys (Composer, because of our PureEngage, on premise platform). We want to use the Google Translate API for this.
I've asked Genesys PS for information, but they don't have any customers that have such an translate API solution running so a customised project is necessary==> a lot of $$$.

Do one of you have such a solution running (for chat and or email) and if yes, how (technically) is this running in your environment?
- Are you using in between servers that are taking part of the communication with Google API or is the integration done fully in Composer?
- and other ideas?

[cavagnaro]

Composer is just an editor. What you have behind is a Tomcat app or a Net app. So you have to think as any other system on what is best for your environment which only you know better than any of us.
Is also weird for me to have someone receiving emails in another language without specliazed agents to handle them as even the best translation tool these days is not even close to perfect translation.
So yes, you would probably have to use create some coding and test a lot. If course Genesys will charge you a lot...but you can hire external people to do so too. There are many Genesys devs around.
If they have an api with rest or some Java jar then use it.


Enviado de meu SM-G9650 usando o Tapatalk