How to monitor licence usage in Genesys system - Agent, place, ....

[ducth]

Hi Guys,

As Subject, How to monitor licence usage in Genesys system?

Thanks,
Duc Tran

[jarrod]

Genesys did offer a product called Licence Reporting Manager (LRM) but that is not end of life.

For basic configured/enabled licence usage some people have extracted data from the config database.
For concurrent agent based licences, it is possible to generate reports out of infomart but your mileage may vary... not many people are happy with this outcome for complicated reasons.

There is a really good product I know of (work for) that does offer this and a bit more [url=https://inprod.io/licence-reporting/]https://inprod.io/licence-reporting/[/url] 


What are your requirements?