Wait Status in CC Pulse (Extension vs. ACD Pos)

[Tony]

We are running on a Nortel Symposium link and looking at CC Pulse extended view I'll see under the extension the following:



Extension

[40:07:14] Monitored

[40:07:14] WaitForNextCall

[08:07:14] OnHook



ACD Position

[40:07:14] Monitored

   [49:16] LoggedIn

   [17:18] WaitForNextCall



Why are the WaitForNextCall fields showing different times between the ACD Position and Extension?

[ecki]

Because you get calls only for ACD positions, aren't you?