Max number of registers in an OCC calling list

[Paulo]

Hi all,
does anybody know if there's a limit in number of registers in an OCC calling list? Presently I have calling lists with 50000 contacts and I'm concerned about performance issues.

Thanks.

[Vic]

Hi, Paulo,

performance will always be a major issue with OCC, but I would not worry too much about it, because Genesys got a really great mechanism to allow you to fine une your OCS.

There are several options you can play with to make your life easier. First of all, you should not worry about how many records you have in your call list. You should worry about how many records OCS handles at the same time. There is an option that allows you to control how many records OCS reads into memory before dialing, as well as minimum/maximum number of records it should always maintain in memory and not in DB in order to reduce the loading time.

Buffer Size Coefficient Minimum and Buffer Size Coefficient Optimal are two options in calling list setting that would allow you to control the load.

You can also remove some of the load by making sure that record_save_intermediate_results is set to false.

And don't forget about number of ports! I would look closely at it as well.

Tell me if you still have a question!

[Paulo]

Hi Vic,
thanks for your reply. I appreciate.

[Vic]

So, how did you decide to proceed?
Did you change any of the options or did you limit the number of ports?

[Paulo]

Hi Vic,
I haven't decide yet. But I think I'll try to change the options in OCS.

Paulo