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Author Topic: Reporting on Brio and CCPulse  (Read 3519 times)

Zilan

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Reporting on Brio and CCPulse
« on: January 01, 1970, 12:00:00 AM »
How can I my CallCenter supervisor monitor from CCPulse number of TotalNumberInboundCall with duration TotalInboundCallTime X sec ie below 10sec and above 10sec etc. How about CCA historical report
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Marked as best answer by on October 01, 2024, 09:05:48 AM

Jorge

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Reporting on Brio and CCPulse
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Go to the StatServer and create the time range for example 0:10 and the others that you need, then in CCPulse create a template with totalcall and select the time range created.
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